Terms of Service

1. Agreement to Terms

By accessing and using the Wheel Storm website (wheel-storm.com) and our services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website, products, and services.

If you do not agree to abide by the above, please do not use this service. These terms are subject to change without notice, and your continued use of the website constitutes acceptance of any modifications.

2. Company Information

3. Services Description

Wheel Storm provides lighting solutions and services including but not limited to:

• Lighting consultation and design services
• Supply of lighting fixtures and electrical components
• Professional installation services
• Maintenance and repair services
• Educational content and resources
• Customer support and advice

All services are provided subject to availability and may be modified or discontinued at our discretion.

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:

• Use the service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Collect user information without consent
• Impersonate any person or entity
• Post offensive, defamatory, or inappropriate content

4.2 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Orders and Purchases

5.1 Order Process

When you place an order with us:

• You make an offer to purchase products or services
• We reserve the right to accept or decline your order
• A contract is formed when we confirm acceptance
• All prices are subject to change without notice
• We reserve the right to correct pricing errors

5.2 Payment Terms

• Payment is due as specified in your order confirmation
• We accept various payment methods as displayed on our website
• All prices include VAT where applicable
• We reserve the right to request payment before delivery
• Late payment may result in interest charges

5.3 Delivery and Installation

• Delivery times are estimates and not guaranteed
• Installation services are subject to separate terms
• Access to premises must be provided for delivery and installation
• Additional charges may apply for special delivery requirements

6. Returns and Refunds

6.1 Consumer Rights

Under UK Consumer Rights Act 2015, you have the right to:

• Cancel orders within 14 days of receipt (for distance sales)
• Return faulty goods for repair, replacement, or refund
• Receive goods that match their description
• Expect goods to be of satisfactory quality

6.2 Return Conditions

• Items must be in original condition and packaging
• Custom or bespoke items may not be returnable
• Electrical items must not have been installed
• Return shipping costs may apply
• Refunds will be processed within 14 days of return receipt

7. Warranties and Guarantees

7.1 Product Warranties

We provide warranties as follows:

• Manufacturer warranties apply to all products
• LED products typically carry 2-5 year warranties
• Installation work is guaranteed for 12 months
• Warranties are void if products are misused or improperly installed

7.2 Service Guarantees

• Professional installation to UK electrical standards
• Qualified electricians and certified installers
• Compliance with building regulations where applicable
• Post-installation support and guidance

8. Limitation of Liability

8.1 Liability Limits

To the maximum extent permitted by law, Wheel Storm's liability is limited as follows:

• We exclude liability for consequential or indirect losses
• Our total liability shall not exceed the value of your order
• We are not liable for losses arising from third-party actions
• Nothing in these terms excludes liability for death or personal injury

8.2 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

9. Intellectual Property

9.1 Our Rights

The content on this website, including text, graphics, logos, images, and software, is owned by Wheel Storm and protected by copyright and other intellectual property laws.

9.2 Permitted Use

You may:

• View and print content for personal, non-commercial use
• Share links to our content
• Use our content for educational purposes with attribution

9.3 Prohibited Use

You may not:

• Copy or distribute our content commercially
• Modify or create derivative works
• Remove copyright notices
• Use our trademarks without permission

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or privacy practices of third-party sites
• Products or services offered by third parties
• Any damages arising from third-party interactions

Your use of third-party services is subject to their own terms and conditions.

12. Termination

We reserve the right to:

• Terminate or suspend your access to our services
• Remove or disable content without notice
• Cancel orders if these terms are violated
• Take legal action for serious breaches

Upon termination, your right to use our services ceases immediately.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Wheel Storm regarding your use of our website and services. These Terms supersede any prior agreements or understandings.